SMS group S.p.A.
SMS group S.p.A. is a company of the German group SMS, a worldwide leading company for plant and machinery manufacturing in the steelmaking and non-ferrous material industry, with some 14,400 employees worldwide.
SMS group S.p.A. is an Italian company wich can count more than 500 employees in three different location of Tarcento (Udine), San Donato Milanese (Milan) and Genoa, with its wide technical expertise, is specialized in the production of innovative and turn-key plants, such as hot and cold rolling mills for flat products, process lines, reheating furnaces and heat treatment lines, rolling mills for long products, meltshops and continuous casting machines.
Our Center of Excellence "Automation, Digital & Service Solutions" is looking for a
Solutions After Sales Manager
The Solutions After Sales Manager will be responsible for managing the technical and commercial processes with main focus on spare parts and modernization solutions rolling mills. This role includes preparing quotations, executing orders, and collaborating with internal departments to ensure operational alignment and customer satisfaction. The ideal candidate will be detail-oriented, technically proficient, and experienced in handling industrial spare parts in a complex, international environment.
Key Responsibilities:
* Develop technical and commercial proposals for spare parts and upgrading/modernization solutions for long product rolling mills / flat product rolling (hot/cold).
* Identify required components, equipment, and systems using customer technical documentation and internal engineering support.
* Prepare spare parts packages for initial supply in collaboration with product-specific technical departments.
* Evaluate costs in cooperation with purchasing, costing, and supplier management teams.
* Draft technical specifications and detailed commercial quotations.
* Oversee and coordinate order execution, ensuring on-time delivery and accuracy.
* Collect and analyze project information, aligning after-sales activities with contractual milestones.
* Maintain accurate records of quotations and orders within ERP systems.
* Provide excellent customer service, handling technical inquiries and support needs.
* Degree in Engineering or Technical Diploma (preferred specializations: Mechanical, Thermal, Electrical, Electronics, or Telecommunications).
* Previous experience in technical-commercial back office roles within mechanical engineering companies or steel production plant environments.
* Mandatory: Fluent English language skills (written and spoken)
* Preferred: Proficiency in an additional language.
* Proficiency with Microsoft Office tools (Excel, Word, Outlook).
* Experience with SAP R/3 ERP systems; knowledge of SAP S/4HANA is considered a plus.
* Strong communication, organizational, and teamwork skills.
* High attention to detail, reliability, and ability to handle a high volume of work.
* Availability for national and international business travel.
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