Operations is the driving force behind Amazon. This key service of our business allows us to fulfill and ship orders efficiently so that our customers receive their items on time. As a Change Manager, you will ensure that your site functions perfectly to meet the demands of our customers. You will take on a number of projects across our network to drive productivity.
Key job responsibilities
- Lead process improvement projects, engaging stakeholders, and aligning goals
- Oversee and manage the site’s investment and process improvement budgets to drive impactful enhancements
- Lead the site’s Non-inventory Supplies and Waste Management team
- Collaborate with the Leadership Steering Committee to prioritize and implement improvement initiatives
- Fostering a culture of continuous improvement through root cause analysis, Standard Work, 5S, and Andon
A day in the life
You will work in one of our sites, ensuring it is as productive as possible. Your main task will be the complete governance of ongoing site changes and compliance; You ensure the site understands, accepts and implements all changes from all global and EU initiatives and you are responsible for progress audits. You will lead a team of Non-inventory Supplies and Waste Management and report to the site’s senior leadership.
About the team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.
There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.
Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.
BASIC QUALIFICATIONS
- A degree
- Proven experience in quality management and process optimization, ideally in manufacturing, production, or logistics setting
- Experience communicating with a wide range of stakeholders, including peers and management
- Significant experience using data and business writing skills to influence the decision-making process
- Advanced proficiency in verbal and written English and local language
PREFERRED QUALIFICATIONS
- Knowledge of a statistics program (e.g., Minitab) and SQL
- Knowledge of project management tools (e.g., Asana, Playbook)
- Experience in customer fulfillment operations is an advantage