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The role holder demonstrates competence in repairs, replacements, andrecalibrations on "Standard jobs" without supervisionConsistently delivers all operational responsibilities to contribute to team goalsMay be allocated "Complex" jobs if accompanied by Expert, Lead, Supervisoror Team LeaderMay learn and perform flat glass cutting as neededCarries out core customer service activities, communicating effectively byunderstanding and responding to customer needs to deliver great serviceFinds appropriate opportunities to present and sell Value Added Products xniyctf andServices (VAPS)Understands company policies and procedures and complies with themUnderstands and works towards branch and personal KPIsMay mentor and support other team members