Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
The Project Manager is the operational owner of the end-to-end sales funnel for the client. You are responsible for the high-performance execution of a Lead Management Center and a team of MSX Field Consultants deployed at customer sites. Lead Management Center (LMC) Operations
Funnel Management: Define and monitor the lead lifecycle from ingestion to dealer acceptance. MSX Field Consultant Management (Remote/On-site)
Distributed Team Leadership: Manage a team of MSX consultants embedded at customer/dealer sites. Standardization: Ensure "The MSX Way" is applied consistently across all remote projects.
Data-Driven Reporting: Lead weekly and monthly performance reviews (QBRs) with the client. Provide actionable insights, not just data dumps.
Manage the project budget. Proactively suggest workflow automations or CRM enhancements (Salesforce/MS Dynamics) to increase efficiency.
Experience: 5+ years in Contact Center Management or Sales Operations, specifically within Inside Sales or Lead Management.
Field Management: Proven experience managing remote/distributed teams (field force or consultants) where performance must be managed via KPIs and remote reporting.
Automotive sector experience is highly preferred (understanding of dealer dynamics and OEM sales cycles).
Advanced proficiency in CRM (Salesforce/Dynamics) and Business Intelligence tools. Ability to build and interpret performance dashboards.
Consultant Activity Compliance.
Project Margin %; 40 hours per week
~ Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status.