Job Description The Client Specialist is responsible for supporting and growing business with a defined set of Nexthink’s existing accounts. • Lead and co-ordinate the activities of pre-sales, professional services, service delivery managers, customer success, marketing and working with functional leaders to ensure the right skills and resources are aligned to achieve success. • Drives renewals, expansion and upsell sales motion. • Has responsibility for the overall account strategy and management including the creation and execution of a business-outcome based strategic account plan. • Maintains high touch and trusted advisor status with the customer establishing trust. • Oversees and implements business case & value selling strategies which align the customer’s needs. • Manages tactical business while investing in larger, longer term strategic opportunities. • Conduct negotiations with mutual best interest via contract management and pricing strategy. • Develop and attain accurate quarterly and annual revenue forecasts for every account. • Embodies our core values in all that you do: We are one team, We are positive, We keep growing and We get things done!