At AWS Enterprise Support weu2019re looking for a Technical Account Manager (TAM) to support our customersu2019 creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless, GenAI and more. The TAM works with customers as trusted advisor and has a direct impact in how they gain the most value of cloud technology and the use of AWS services that support their business goals. As we continue to rapidly expand in EMEA and Germany youu2019ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. Youu2019ll work with talented cloud technologists whilst expanding your knowledge of AWS products. Youu2019ll also have the chance to receive mentor-ship and gain AWS certifications for global & regional impact. As such, the TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of customer strategies and innovation, come join us! AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Key job responsibilities Responsibilities include - Develop trusting relationship with customers, understanding their business needs and review of service disruptions, monthly/ quarterly metrics and pre-launch planning - Utilize technical skills to investigate complex support cases and technical challenges - Understand operational parameters and troubleshooting of multiple technical domains for customer issues and escalations - Advocate for customer needs to overcome adoption blockers and drive new feature development - Uplift customer capabilities by running workshops, operations and architecture reviews - Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption - Work with customers across all levels from developers through to C-Suite executives - Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants and Sales Account Managers A day in the life See what the team say about their roles: https://emea-resources.awscloud.com/write-your-own-story/meet-joseph-technical-account-manager https://emea-resources.awscloud.com/write-your-own-story/meet-liga-sr-technical-account-manager https://emea-resources.awscloud.com/write-your-own-story/meet-balint-senior-technical-account-manager https://emea-resources.awscloud.com/write-your-own-story/meet-shlomo-senior-technical-account-manager About the team As we continue to rapidly expand in EMEA and Germany, youu2019ll have plenty of opportunities to develop your technical, consulting and leadership skills. Youu2019ll work with talented cloud technologists whilst expanding your knowledge of AWS products. Youu2019ll also have the chance to receive mentor-ship and gain AWS certifications. Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you. Culture Weu2019re passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities. \aws-emea-enterprisesupport Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve in the cloud. Inclusive Team Culture Here at AWS, itu2019s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications - Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment - Experience in technical engineering - Bachelor's degree - Fluent in German language Preferred Qualifications - Experience with AWS services or other cloud offerings - Experience in internal enterprise or external customer-facing environment as a technical lead Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. m/w/d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.