Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre
Fluent German Speaker. Remote
German Language Grade: C1 and above
Our client is a market leader in Contact Centre and AI technology. They are partnered with global corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team.
The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI.
The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.
3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery.
~ Understanding of TCP/IP and internet fundamentals
~ Software, telecommunications and IP Telephony
Excellent customer service and communication skills, both verbal and written.
UK Remote.