Customer Journey Tester - Business Banking (f/m/d)
Customer Journey Tester - Business Banking (f/m/d)
at the Berlin or Frankfurt location
Innovative fintech, smart testing and optimal user experience are a perfect combination for you? When it comes to quality checks along the customer journey, do you have a complete overview and never lose sight of customer needs? Would you also like to work in an international company where empowerment is not just a buzzword, but a living corporate culture? Perfect! Apply now with your CV and put our mobile banking app to the test.
Your tasks
* You will develop and implement a comprehensive and well thought-out test strategy along the customer journey to ensure that our mobile banking app not only works perfectly from a technical point of view, but also makes our customers happy all round.
* Based on the requirements and specifications of the customer journey, you develop and maintain test cases so that thorough tests can be carried out.
* Hands-on testing of functionality and user-friendliness with manual and automated tests and identification, tracking and investigation of any errors that occur.
* You document your results precisely, support decision-making with transparent test reports and analyses and liaise with product owners, UX / UI designers and developers to make our customer journey even better every day.
* With your flair for innovation and sense of technical feasibility, you find ways to automate our tests, are well informed about best practices and also train your colleagues on these topics.
* You routinely ensure that our mobile banking app prioritizes quality, reliability and efficiency.
* And new features? Are in the best hands with you. You design, implement, test and introduce new functions, processes and systems carefully and sustainably.
Your profile
* Degree with a focus on business informatics or technical and banking practice
* Several years of experience as an operational test manager or in a similar role in mobile banking or fintech
* Profound knowledge in manual and automated testing methods as well as in error analysis and troubleshooting
* In-depth understanding of the customer journey and the requirements of business banking customers
* Excellent analytical, presentation and communication skills to convey complex ideas in a clear and understandable way
* Holistic way of thinking, systematic, independent way of working with quick comprehension and enjoy working in a team
* Open to cultural diversity in an international environment
* Very good written and spoken German and English
Look forward to numerous benefits
* Company pension scheme, capital-forming benefits, free Germany ticket & Bike LeasING, company restaurant
* Hybrid working model: In addition to working in the office, you can also work remotely - within the framework of company, legal and regulatory requirements.
* Individual working time models, sabbatical, subsidization of care & childcare costs
* Individual budgets for personal development and health plus a personal equipment budget for your mobile workplace