Start: ASAP
Languages: German and English
The Role:
As a Hotel Facility Manager, you will be responsible for the management and optimisation of all aspects of the facility services in hotels throughout Germany including housekeeping, laundry services, waste management, and other small facility services.
You will be responsible for the management of the suppliers who will deliver these services and for the optimisation between the vendors, with the goal to continuously strive to outstand the quality of the services delivered and to lower the total costs.
On a tactical level you overlook the quality, contractual agreements, process development and account management.
Client management:
1. Act as the primary point of contact for the client
2. Establish and maintain a strong client relationship
3. Provide regular updates and reports to the client on facility operations, performance, and budgetary matters
4. Identify and implement initiatives to enhance client satisfaction and improve overall service delivery
Vendor and contract management:
5. Establish and maintain strong relationships with vendors and contractors, including managing performance
6. Monitor vendor service delivery, ensuring adherence to agreed service levels and contractual obligations
7. Oversee back of house services (i.e., cleaning, linen, pest control, waste management, etc.) to ensure high standards of cleanliness and hygiene throughout the property
8. Ensuring that the service is delivered in compliance with client policies, guidelines and relevant health and safety legislation
What we need you to bring:
9. Bachelor’s degree or demonstrated equivalent professional experience in hospitality.
10. +2 years of relevant working experience in management (i.e., Head Housekeeping, Hotel Manager, Facility Manager or in a similar role in the hotel industry).
11. Excellent communication skills in German and English (Dutch or French is a plus).
12. Problem-solving skills.
13. Able to work independently and with a team.
14. Traveling and working from different locations.
Key Traits: flexible, innovative, client focused, independent, pro-active attitude, strong commercial awareness and strong communication skills on all levels.
Location Requirement:
We prefer candidates who are currently based in the area of Hamburg, within reasonable proximity to an international airport.
Please note you must currently reside in Germany without any visa or work permit requirements.