Account Manager / VIP Kundenbetreuer (VIP Customers Success, Web 3.My client is looking to hire a performance-driven Account Manager for their VIP Account Management team in Frankfurt/Berlin/Munich. Manage high-value traders, serving as their advocate with concierge-level support, proactive outreach, and tailored insights to boost loyalty.
Track NPS and feedback, partner with Product, Marketing, Risk, and Compliance for seamless experiences, and grow business via referrals and relationships.
4+ years in account management, sales, or customer success, ideally in Web 3.0/crypto, fintech, or financial services.
~ German language.
~ Organized, data-driven, performance-focused.
~ Thrives in fast-paced, compliance-aware settings.