As Switzerland’s leading e-commerce platform, with a team of over 3,000 employees across Switzerland, Germany, and Serbia, we’re on our way to new markets. What drives us is the determination to constantly rethink the status quo. That’s why we’re looking for people who are passionate about truly making things better. With us, you’ll find the freedom and trust to take ownership, grow together with us, and stay true to yourself. Act galactic. Be You
Deine Aufgaben
* You develop and implement quality standards together with the operations team
* You ensure that internal quality standards as well as legal and industry-specific requirements are adhered to in all relevant processes
* You analyze data, identify sources of errors, and optimize procedures to sustainably increase customer satisfaction
* Conduct root cause analyses, derive corrective and preventive measures, and support their implementation to sustainably improve quality
* Present findings in an understandable way, align priorities with stakeholders, and convince leadership with data-based recommendations
* Organize and manage the onboarding of newly hired logistics operators.
* Partner with operational teams to coordinate onboarding process steps.
Deine Fähigkeiten
* Experience in quality management, e-commerce, or logistics. Further education and experience in engineering, quality management or logistics.
* Proven track record in reducing defects and improving customer-oriented quality metrics, as well as familiarity with digital quality systems, automation, or initial approaches in machine learning.
* Good command of English and German. French skills are an advantage.
* High level of initiative and the ability to convince stakeholders, support change processes, and sustainably anchor improvements in daily operations.
* Being resilient in changing times and approaching changes with a positive attitude.
Warum startest du bei uns?
* Culture is Everything: Our values—cooperative, innovative, piratesque, responsible, and ambitious—form the foundation of our journey. Culture isn't just part of what we do; it's the essence of who we are.
* Courage and Unconventionality: Your courage and innovative spirit are valued here. We challenge conventional wisdom, embracing those who dare to think differently.
* Uncomplicated: Simplicity is at our core. We avoid the unnecessary, focusing on what truly matters-your development, our collective achievements, and tackling challenges with adaptability and resilience.
* Flexibility and Freedom: We believe that innovation and creativity thrive in an environment where flexibility and freedom are prioritized. We offer home office options and every position is available from 80-100%.
* Fast Lane Growth: With us, growth is a continuous journey. You'll have opportunities to expand your horizons, both personally and professionally. To support this, we offer all employees up to 1200 EDU points.
* Other Benefits: Enjoy discounted employee conditions in our shops, 28 days of vacation and much more.
We team up for Success
At Galaxus, we grow talent by teaming up with people from diverse backgrounds to build the best team out there. We stand for equal treatment and opportunities for everyone, no matter your ethnic or national origin, religion, sexual orientation, marital status, gender, gender identity, age, disability, or any other status. Diversity is our fuel for innovation and a culture of openness and collaboration. We welcome applicants from all backgrounds, experiences, and perspectives.