AI-Driven IT Service Manager
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As a highly skilled AI-driven IT service manager, you will play a key role in designing and developing data solutions that align with business requirements. You will contribute to initiatives, product development, and data analysis projects, providing recommendations for data insights and optimal tool selection.
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You will coordinate with stakeholders to deliver successful outcomes on internal and external projects, monitoring and optimizing costs, meeting deadlines, ensuring data compliance, and adhering to governance and security standards.
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Additionally, you will ensure SLA adherence, optimize IT support processes, and drive continuous service improvements. You will configure and enhance AI Assistant workflows to automate recurring IT tasks and improve service efficiency.
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Key Responsibilities:
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* Design and Develop Data Solutions: Align with business requirements to create effective data solutions.
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* Contribute to Initiatives: Collaborate on product development and data analysis projects to drive business growth.
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* Provide Recommendations: Offer expert advice on data insights and tool selection to optimize business performance.
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* Coordinate Stakeholder Engagement: Work closely with stakeholders to deliver successful project outcomes.
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* Optimize Costs and Meet Deadlines: Balance budget constraints while ensuring timely project delivery.
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* Ensure Data Compliance: Adhere to data governance and security standards to protect sensitive information.
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* Configure AI Assistant Workflows: Automate repetitive IT tasks to enhance service efficiency.
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* Drive Continuous Improvement: Identify areas for improvement and implement changes to optimize IT support processes.
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Requirements:
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* University Degree in IT or Computer Science: Hold a relevant degree from a recognized institution.
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* IT Service Management Knowledge: Possess a solid understanding of ITIL principles and practices.
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* Hands-on Experience with AI Systems: Configure and enhance AI-driven systems to automate IT support processes.
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* System Integration Skills: Skilled in integrating systems using APIs and automation tools.
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* Strong Problem-Solving Skills: Analyze complex problems and propose effective solutions.
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* Data Analysis Tools Proficiency: Proficient in tools like Tableau or Power BI to turn data into actionable insights.
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* Excellent Communication Skills: Strong verbal and written communication skills in English, with additional languages considered an asset.
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* Team Player: Collaborate effectively with colleagues and stakeholders to achieve common goals.
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