AI-Driven IT Service & SLA Manager (m/f/n)
Department: Energy Business IT | Location: Esch-sur-Alzette | Contract: Permanent | Job Requisition N°19639
Your tasks
* You design and develop data solutions aligned with business requirements and actively contribute to initiatives, product development and data analysis projects
* You provide recommendations for data insights and optimal tool selection
* You coordinate with stakeholders to deliver successful outcomes on internal and external projects
* You monitor and optimize costs, meet deadlines, ensure data compliance and adhere to governance and security standards
* You ensure SLA adherence, optimize IT support processes and drive continuous service improvements
* You configure and enhance AI Assistant workflows to automate recurring IT tasks and improve service efficiency
* You leverage tools like Tableau or Power BI to analyse service data and enhance IT performance
* You drive innovation by staying up to date on evolving tools and methodologies and foster a data-driven culture within the organization
Your profile
* You hold a university degree in IT, Computer Science or equivalent
* You have a solid understanding of IT service management practices (ITIL), including incident and problem management, service request handling, and SLA monitoring
* You have hands-on experience configuring AI-driven systems or chatbots to automate IT support processes
* You are skilled in integrating systems using APIs and automation tools to streamline workflows and enhance service delivery
* You have a strong problem-solving mindset, with the ability to identify inefficiencies, propose innovative solutions, and resolve technical issues effectively
* You are proficient in data analysis tools like Tableau or Power BI and can turn data into actionable insights to support service improvements
* You have analytical skills, a talent for dealing with processes and numbers and a keen eye for details
* You are a team player with excellent interpersonal and communication skills
* You show a high level of engagement and initiative
* Excellent verbal and written communication skills in English. A good knowledge of French and German will be considered as an advantage
What we offer
"Together we build the future of Luxembourg's energy transition".
* The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
* A multicultural and international working environment that encourages diversity and inclusion
* A competitive salary with additional benefits (e.g. pension plan, additional health insurance, meal vouchers, free parking, company restaurant, etc.)
* A significant stability of employment and the possibility to evolve within the Group
* Continuous learning and development career path adapted to the needs of each employee
* Hybrid working mode with the possibility to work from home
For external applications, a recent copy of the police record will be requested if you are invited for an interview.