Purpose of the Job Our Senior Account Managers work alongside Account Directors, client stakeholders, suppliers and other HH Global colleagues to ensure solutions are developed and delivered on time and against operational and financial business targets. You’ll be a leader who can focus on the vision and strategies of the account - managing the tactical components of running the daily business, balancing daily support needs with long-term strategy and successfully combining vision and reality into effective plans. This role combines pitching and strategic planning as well as driving excellent project delivery for existing clients. The areas of spend under influence for this Pharmaceutical client are 2D / 3D Print and Point of Sale Materials. This role operates on a blended basis between the local HH Global office, client / vendor site (Stuttgart) and home as necessary. Please submit your Resume / application in English. Failure to do this will mean your details will not be reviewed. Key Responsibilities Play a leading role in the delivery of client satisfaction through client liaison and the management of internal resource departments, your client engagement team and external suppliers Own and resolve issues, quality concerns or corrective actions - influence client thinking to produce outstanding results Manage the ongoing personal development of your team members through appraisals, one‐to‐one meetings, mentoring and training Develop effective account growth strategies and manage opportunities for the client, building yearly development plans and managing the overall financial performance and success of the account Providing technical input and advice on projects as required to achieve high quality standards Regular MI reporting, production of account relationship plans, risk identification and management Relationship management with all key stakeholders Contract review and renewal Knowledge, Skills Experience Advanced client service management experience, including time spent working on client site(s), developing and maintaining client relationships and across multiple vendors Experience in 2D / 3D Print and Temporary POSM categories Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and team members Has built client success - delivered account planning, client service plans, KPIs, budgeting, forecasting, strategic account leadership and identifying opportunities for continuous improvement. People Management experience including performance management and team leadership A proven track record of operational management for client services departments, PL / budget management and account level financial reporting Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority Must be fluent in German and English, spoken and written Essential Criteria Client service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors against agreed SLAs KPIs Experience in 2D / 3D Print and POSM categories Must be able to attend the client site in Stuttgart Must be fluent in German and English, spoken and written LI-EL1 LI-Hybrid