Process Excellence Lead
", "
Our team in Dahlewitz is seeking a motivated individual to drive process excellence and ensure seamless employee services. This role acts as a key point of contact for HR processes, contributing to operational efficiency and creating a positive employee experience within an international and dynamic environment.
", "
Key Responsibilities
", "
", "
* Serve as a point of contact for HR processes within the People Services team.
", "
* Identify opportunities to enhance service quality and timeliness.
", "
* Build and maintain process flows and procedural documentation to support operational performance.
", "
* Support the evaluation and resolution of complex HR requests in ServiceNow.
", "
* Train and coach team members on processes, systems, and best practices.
", "
", "
Qualifications & Experience
", "
", "
* Bachelor's degree in Human Resources, Business Administration, or related field.
", "
* Minimum 3 years of experience in a People Operations or HR role, ideally in an international or matrix organization.
", "
* Hands-on experience with HRIS platforms (e.g., Workday, ServiceNow, or comparable tools) and MS Office Suite.
", "
* Fluent in German and English (written and spoken).
", "
* Demonstrated ability to handle sensitive and confidential information with discretion and integrity.
", "