Description
:
Essential Responsibilities:
1. Collaborate with internal teams to influence process quality.
2. Determine appropriate actions for process improvements.
3. Recommend solutions to enhance efficiency and effectiveness.
4. Monitor and manage account health and performance.
5. Provide analytical insights to support business decisions.
Expected Qualifications:
6. 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications:
Your day-to-day:
7. Develop and execute strategic account plans aligned with PayPal’s vision to deliver long-term value for merchants and PayPal.
8. Drive revenue retention, upsell, and cross-sell initiatives, consistently meeting or exceeding targets.
9. Negotiate complex commercial terms and contracts to achieve mutually beneficial outcomes.
10. Monitor account health, proactively addressing risks to ensure merchant success and satisfaction.
11. Advocate for merchant needs within PayPal, driving innovative, market-aligned solutions.
12. Oversee onboarding, integration, and day-to-day operations to ensure a seamless customer experience.
13. Build and maintain executive-level relationships to foster long-term strategic partnerships.
14. Lead cross-functional collaboration to deliver on account objectives and operational excellence.
15. Manage pipelines, forecasts, and reporting with accuracy through CRM tools (e.g., Salesforce).
16. Leverage competitive insights to refine strategies and support PayPal’s broader business growth.
What you need to bring
17. Fluency in both German and English (written and spoken).
18. Proven experience in account management, client success, or sales within payments, technology, or financial services.
19. Strong understanding of the payments ecosystem, e-commerce, and fintech products.
20. Demonstrated success in growing and retaining enterprise accounts through strategic planning and solution selling.
21. Skilled negotiator and communicator with experience managing senior stakeholder relationships.
22. Strategic and analytical thinker with a track record of delivering measurable business results.
23. Collaborative team player, comfortable operating in a fast-paced, matrixed environment.
24. Proficiency in CRM systems such as Salesforce.
Subsidiary:
PayPal
Travel Percent:
0
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit .
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit .
Who We Are:
to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please .
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.