POSITION'S OBJECTIVE
To lead the IT and data strategy for the clients webshop project, ensuring smooth collaboration with enterprise IT stakeholders, effective prioritisation and execution of technical initiatives, and high performance of the cross-functional delivery team (data, dev, CRM). The role combines strategic planning with hands-on problem solving and people leadership in a fast-paced eCommerce environment.
KEY RESPONSIBILITIES
* Tech & Data Strategy:
* Define and drive a scalable IT and data roadmap aligned with business goals and webshop performance targets.
* Team Management & Mentoring:
* Lead and develop a cross-functional team of data scientists, data engineers, frontend developers, and CRM specialists.
* Enterprise IT Collaboration:
* Translate project needs into actionable tasks for central IT teams and coordinate implementation via platforms like Salesforce Commerce Cloud.
* eCommerce Architecture Oversight:
* Provide guidance or hands-on support on topics like webshop infrastructure, integrations, and data exchange between Commerce Cloud and Marketing Cloud; support a variety of eCommerce platform ecosystems.
* Issue Resolution & QA Support:
* Solve technical issues directly or coordinate solutions across the team; ensure QA processes are in place and effective.
* CRO & MarTech Enablement:
* Ensure the webshop supports analytics, tracking, CRO, and MarTech tool integrations (e.g., tag managers, BI dashboards).
* Workflow & Tools Implementation:
* Facilitate smooth usage of tools like Jira, Confluence, and help onboard non-technical stakeholders.
* Hands-On Technical Delivery:
* Take initiative in critical technical topics and tools where required, or guide team members to execute effectively.
* Cross-Functional Communication:
* Maintain strong alignment between tech, marketing, business, and corporate IT stakeholders; communicate blockers, timelines, and risks clearly.
EDUCATION
COURSES / KNOWLEDGE
Degree in Computer Science, Engineering, Business Informatics or related field preferred.
LANGUAGE LEVEL
English -fluent
German -fluent
HARD SKILLS
Strong understanding of Salesforce Commerce Cloud and/or other major eCommerce platforms, such as:
* Magento / Adobe Commerce
* Shopify Plus
* SAP Commerce (Hybris)
* BigCommerce
* CommerceTools
* WooCommerce (for integrations or frontend use cases)
* Custom-built headless or microservice architectures
* Knowledge of data integration, database architecture, and cloud environments (e.g., AWS, Azure)
* Familiarity with MarTech tools such as Google Tag Manager, Google Analytics, Segment, Adobe Analytics
* Experience with workflow and collaboration tools like Jira and Confluence
* Understanding of CRO concepts, A/B testing workflows, and technical enablement for experimentation
* Basic scripting or data querying (e.g., SQL, Python) is a plus
SOFT SKILLS
* Strong leadership and mentoring capability
* Clear communicator across business and technical audiences
* Excellent prioritisation and delegation skills
* Hands-on and proactive problem solver
* Comfortable in fast-paced, high-stakes environments
* High ownership and accountability
EXPERIENCE
5+ years in IT leadership
* Ideally with exposure to German corporate/enterprise IT
* Previous experience in eCommerce tech delivery
* Strong knowledge of platform architecture and systems integration
* Proven track record of cross-functional team leadership
* Includes developers, data teams, CRM and frontend specialists
* Project ownership in MarTech and analytics
* Includes CRO strategies, tracking, and tool enablement initiatives
Equal Opportunity Employer
Creative Dock is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Creative Dock
We believe that ideas matter.
Our core business is creation by doing.