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Client:
expondo
Location:
Berlin, Germany
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
5587f87d843a
Job Views:
5
Posted:
26.08.2025
Expiry Date:
10.10.2025
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Job Description:
Work location: Berlin / DE (Hybrid)
expondo is an eCommerce business serving professionals with tools and equipment for small-medium sized businesses. You will join the digital product team responsible for ensuring customers maximize the value of their equipment purchased from us.
WHAT YOU WILL DO
We believe the post-purchase experience is key to converting customers into loyal advocates who will return for future needs and promote us within their communities. As the Senior Product Manager, you will:
* Identify key "Aha!" moments where customers realize their purchase was the right decision and create experiences to increase the number of customers reaching these moments.
* Understand the customer equipment lifecycle within their business context and develop engagement opportunities to retain customers and monetize those engagements.
* Manage digital experiences across order fulfillment, product usage, returns, service, and advocacy stages of the customer journey.
WHAT YOU BRING IN
* Love problems worth solving: You excel at identifying the right problems aligned with business strategy and building consensus on prioritization.
* Mastered customer-centric thinking: You can uncover underlying customer needs beyond surface wants.
* Obsess about problem-solution fit: You use techniques to validate risks and deliver solutions efficiently.
* Set the pace for value delivery: You focus on scope and goal size to deliver product releases quickly and reliably.
You will fit nicely if you champion
* Dual-track discovery & delivery practices
* Jobs to be done methodology & customer interviews
* KPI trees & opportunity solution trees
* "How might we" thinking
You will not fit if you believe your role is just to
* Manage backlogs and deliver features without strategic input
* Rely solely on stakeholders for requirements and prioritization
WHAT WE PROVIDE
The development of expondo is of utmost importance to us:
* You will be assigned a buddy for support during onboarding.
* Your opinions matter, and you will help shape expondo’s future.
* We provide learning & development opportunities for your growth.
We offer our employees the freedom to work in a way that suits their needs:
* Whether fully remote or hybrid, we provide the necessary hardware.
* We trust our employees to make informed decisions, impacting our projects and success.
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