Company Overview
ServiceNow is a global market leader, bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to help organizations work smarter, faster, and better. We pursue a purpose to make the world work better for everyone.
Job Description
We are seeking a proactive and business-focused HR Business Partner Manager based in Munich to support our operations across the CEE (Central Eastern Europe) and Italy region. In this individual contributor role, you will work closely with senior leaders (Senior Directors and below), providing hands-on HR support and guidance while ensuring alignment between people priorities and business objectives. You will partner with teams across functions such as GTM Sales, Operations, Marketing, and Corporate Functions.
Responsibilities
* Serve as the HRBP for leaders in the CEE and Italy region, providing advice, coaching, and support on people-related matters.
* Build strong, trusted relationships with business leaders to align HR practices with business goals.
* Support talent reviews, succession planning, and performance management processes.
* Partner with managers and COEs to deliver learning, career development, and employee growth initiatives.
* Advise on employee relations cases and provide practical guidance on local labour law matters.
* Contribute to employee engagement and culture-building activities in the region.
* Support workforce planning, organizational design, and change initiatives in collaboration with business leaders.
* Act as a change agent, helping leaders and teams navigate organizational transitions.
* Use people data and analytics to provide insights on workforce trends and recommend solutions.
* Provide knowledge of HR best practices and employment legislation for Germany; knowledge of Italy, Austria, Switzerland, and Poland is an advantage. Partner with external providers or internal legal resources as needed for local compliance matters.
Qualifications
* Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
* 8+ years of progressive HRBP or HR generalist experience, ideally within a multinational or matrixed environment.
* Experience supporting Senior Director-level leaders and below.
* Strong knowledge of employment law and HR practices.
* Fluent in English; German is required, Italian is a plus.
* Experience working with Go-To-Market commercial sales teams is preferred.
* Ability to manage multiple stakeholders and priorities across regions.
* Strong skills in coaching, employee relations, and change management.
* Proficiency with HRIS systems (e.g., Workday) and HR analytics tools.
Additional Information
Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of their work and location. Eligibility may be determined by distance between your residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Applicants with arrest or conviction records will be considered as required by law.
Accommodations: If you require a reasonable accommodation to complete any part of the application process, or need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations: Some positions require access to controlled technology subject to export control regulations. Employment is contingent upon obtaining any required export licenses or approvals.
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