Group Product ManagerAbout CognigyCognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.About CognigyCognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.Our skilled #CognigyCrew are the people behind our leading technology, and we are now looking for more talented people to join our global team.Why you'll love working at Cognigy - Our promise to youWe empower our people to be successful as part of a diverse, passionate, and respectful team who are proud to be enabling customer and employee service that is loved by everyone.We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust - always! It's no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology.Your new role - Group Product ManagerLocation: On-site in Düsseldorf or remote within GermanyAs a Group Product Manager at Cognigy, you will own the full lifecycle of strategic product initiatives, from discovery to launch and beyond. You'll partner with Engineering, Sales, Product Marketing, and Design to bring customer-centric, data-driven features to life in a fast-paced and high-impact environment.You'll serve as a key interface between our customers, internal stakeholders, and leadership — balancing market demands with strategic priorities to ensure we continuously deliver meaningful value through our platform.Your Responsibilities Will IncludeMentor and develop a team of Product Managers and/or Product Owners, driving performance, strategic alignment, and career growth.Own and deliver the product roadmap - Ensure key initiatives are executed on time, aligned with product strategy and customer commitments.Lead Discovery-to-Launch - Drive the entire product lifecycle: discovery, requirements, delivery, and enablement in collaboration with Product Marketing and Sales.Prioritize for Impact - Guide and prioritize initiatives based on business goals, customer feedback, and market research aligned with product strategy.Market & Customer Research - Conduct competitive benchmarking and meet frequently with customers to validate problems and solutions.Strategic Delivery - Translate leadership vision into clear product goals, roadmaps, and metrics, supporting execution across teams.Define Cross-Cutting Requirements - Own and document high-level functional and non-functional product requirements (e.g., SLOs, compliance goals, or platform-wide expectations).Collaborate Broadly - Work closely with Product Owners, Engineers, and fellow PMs to break down epics and guide implementation.Prototype and Mock - Create simple mockups and prototypes where helpful to support ideation, design alignment, or internal storytelling.Champion Data-Driven Decision Making - Use product analytics, customer usage insights, and measurable success criteria to inform and validate product decisions.Continuously Improve - Stay up to date on trends in AI, SaaS, and customer experience, continuously growing your product expertise and impactGrowth PotentialAt Cognigy, we are committed to your professional development. This role offers clear growth opportunities across product leadership, strategic ownership, and platform-level influence — with access to ongoing learning, high-impact initiatives, and the ability to shape the future of Agentic AI.RequirementsAbout youExperience leading and developing a team of Product Managers and/or Product OwnersProven experience as a Product Manager with a strong track record of delivering successful B2B SaaS productsComfortable operating in fast-paced, evolving markets — ideally within AI, customer experience, or enterprise softwareStrategic thinker who thrives in ambiguous environments and knows how to prioritize for business outcomesSkilled at turning complex technical and business requirements into clear product plansExperienced in customer interviews, stakeholder alignment, and competitive analysisDeep understanding of agile product development and product discovery best practicesStrong communicator with the ability to work cross-functionally and influence without authorityFamiliarity with tools such as Jira, Confluence, Figma, Productboard, Amplitude, or similarFluent in English (German is a plus, but not required)BenefitsLife at Cognigy - What we offer youWe are an ambitious andinternational tech company with agreat culture,and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these includeAttractive and performance-oriented salaryCompany Pension Scheme25 days paid leave, plus 5 floating days, plus public holidaysUnique opportunity to help build and shape the company, with little hierarchyFlexible working optionsColleague recognition, reward and celebration eventsGlobal Employee Assistance ProgramClassPass membership, giving you access to a variety of fitness and wellness experiencesOngoing learning and development opportunities, including UdemyOne paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choiceSubscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much moreEqual Opportunity Employer Statement - Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Cognigy by 2xSign in to set job alerts for “Group Product Manager” roles.Product Owner – Data Governance & EnablementSenior Product Manager - Interactive (all genders)We’re unlocking community knowledge in a new way. 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